This policy explains how payments, cancellations, and refunds work across Redmoon products. Redmoon Systems OÜ is registered in Estonia under registry code 17506382, at Ruunaoja tn 3, Lasnamäe linnaosa, Tallinn, Harju maakond 11415, Estonia.
1. Nothing is sold on this site
redmoon.red is a portfolio and takes no payments. Every purchase happens inside the product you are subscribing to, and the terms of that product govern it. This page describes the rules those products have in common and tells you where to look for the specific ones.
2. How payment works
Payments are processed by Stripe. Card numbers go to Stripe and never reach our servers. Stripe also keeps the invoices and payment records, which we are required to retain for accounting purposes even after an account is deleted.
3. Cancelling
Every paid Redmoon product lets you cancel from inside your account settings, without emailing anyone.
Cancellation takes effect at the end of the billing period you have already paid for. You keep the paid features until that date, you are not charged again, and the account then drops to the product's free tier. Cancelling partway through a period does not trigger a refund for the remaining days.
4. Refunds
Payments to Redmoon products are final. We do not refund subscription fees after a period has started, unused credits or allowances, one-time purchases, or renewals that you meant to cancel and did not.
Each product states this in its own refund policy, and where that policy is more specific than this page, it governs. Yomimaru publishes its policy at yomimaru.app.
This does not affect rights you have by law, including the remedies you are entitled to if a service is faulty or is not what we described.
5. Consumers in the European Union
EU law gives consumers 14 days to withdraw from an online purchase of digital content. That right ends once the content has been made available with your express consent, which is what happens when you start using paid features immediately after buying them. Our checkouts ask you to agree to that at the point of purchase, and agreeing means you give up the 14-day withdrawal right for that purchase.
If you buy a paid plan and do not use it, write to [email protected] within 14 days and we will refund you.
6. Free trials
Where a product offers a free trial, the trial converts into a paid subscription at the end of the trial period unless you cancel first. The product tells you the price and the billing period before the trial starts. Cancel before the last day of the trial and you are not charged.
7. Changes to a plan
Upgrading takes effect immediately. Stripe credits the unused part of your current plan against the higher one and bills the difference at once.
Downgrading is not prorated. You keep the plan you paid for until the end of the current period, and the lower price applies from the next one. No credit or refund is issued for the difference.
8. Problems with a charge
If a charge looks wrong, write to [email protected] with the date and the amount before contacting your bank. We answer billing questions within five working days and we would rather fix a genuine error ourselves than have it settled as a chargeback, which costs us a fee and locks the account while it is disputed.
9. Changes to this policy
Changes appear here with an updated version number and effective date. The policy in force when you paid is the one that applies to that payment.
Contact
Billing questions: [email protected].
Redmoon Systems OÜ, Ruunaoja tn 3, Lasnamäe linnaosa, Tallinn, Harju maakond 11415, Estonia.